Element 4 - Continuing Education and Training

POS Element 4 – CONTINUING EDUCATION AND TRAINING

GOAL	INTENDED RESULTS	EVALUATION	ACTIVITIES
Administrators, directors & trustees develop leadership skills.	Target groups participate in training on one or more identified topic. Library leaders acquire essential knowledge that improves their performance.	Evaluation forms for each training. Survey of stakeholder groups (advisory councils, branch managers, Onondaga County Suburban Library Directors).	Identify essential leadership skills, such as NYS Library Law, legal Personnel issues, media relations, etc. Training needs are identified & prioritized through surveys of target group.
Staff provides excellent customer service.	Uniform understanding of customer service model among staff. Library users benefit from uniform application of customer service model principles & practices.	Evaluation forms for training. Staff performance evaluations.	Revision of OCPL Customer Service policy & procedures. Development of Customer Service training model & materials. Customer service is focus of Staff Development Day. Annual award to employee for improved customer service idea. Training model & materials available to all libraries on request.
Staff integrates principles of intellectual freedom in provision of library service.	Library users benefit from environment that respects their privacy & intellectual freedom.	Evaluation forms for training. Staff performance evaluations.	Development of Intellectual Freedom training model and materials. Training model and materials available to all libraries on request.
Increased awareness, understanding & adoption of library best practices & trends.	Staff & trustees learn about national trends & issues from library experts.	Program evaluation forms.	Library experts present annual programs on timely & important topics.