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POS Element 5 – CONSULTING AND TECHNICAL ASSISTANCE SERVICES
GOAL |
INTENDED RESULTS |
EVALUATION |
ACTIVITIES |
| Deliver enhanced service to the library public by providing specialized expertise to front-line practitioners. | Improve contacts and training opportunities within specialized service areas such as Youth, Technology, Public relations/marketing, Library administration.
Maintain established system-wide support committees: Youth services ILS/Technology Marketing Staff training (see Continuing Ed and Training, element 4) |
Survey library staff regarding the effectiveness of consultant and technical assistance provider contributions. Track consultancy contact events, i.e., visits, projects (Audiobooks, database trials, UMS service, etc.), email exchange, committee meetings, etc. |
Support training necessary for consultants and technical assistants to develop and expand their expertise. Support consultants’ and technical assistants’ responsibility to keep abreast of trends in respective fields, via conferences, workshops, webcasts, etc. Consultants and technical assistants provide leadership, guidance and advice on new services, programs and technologies. Assess needs and provide training opportunities (as identified under specific Elements in this POS.) Consultants and technical assistants respond to specific requests for information, guidance and advice in specialized service areas. Support individual libraries’ and system-wide marketing and public relations efforts with print materials and media contacts. |